Refund & Returns Policy
Last updated: August 2026
At Elina, we want you to love what you order. If something isn’t right, here’s how returns, exchanges and refunds work.
Return Window
You may request a return or exchange within 7 days of delivery, provided the product is unused, unwashed, and in its original packaging with all tags intact.
Non-Returnable Items
For hygiene reasons, briefs and certain intimate items cannot be returned once the hygiene seal/tag has been removed, unless the item is defective or materially different from what was ordered.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please email us at rishabhmaverick2016@gmail.com within 48 hours of delivery with your order number and photos of the product. We’ll arrange a replacement or full refund.
How to Request a Return
- Email rishabhmaverick2016@gmail.com with your order number and reason for return
- We’ll confirm eligibility and share pickup/return shipping instructions
- Once we receive and inspect the item, we’ll process your refund or exchange
Refunds
Approved refunds are issued to your original payment method within 7-10 business days of us receiving the returned item. Shipping charges (if any) are non-refundable unless the return is due to our error.
Exchanges
Need a different size or colour? Let us know when you request your return and we’ll arrange an exchange, subject to stock availability.